FAQ's

📦 1. When will my order be shipped?

All orders are processed within 1 to 3 business days. You’ll receive a confirmation email with tracking once your order has been dispatched.

 

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🚚 2. How long does shipping take?

We offer Standard Shipping (Free) to the UK. Delivery usually takes 2 to 4 business days after dispatch.

 

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💳 3. What payment methods do you accept?

We accept all major credit/debit cards and PayPal. All transactions are processed securely.

 

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🔁 4. Can I return an item?

Yes! You can return most unused items within 14 days of delivery. Please visit our Return & Refund Policy page for full details.

 

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🧾 5. How can I track my order?

Once your order ships, you'll receive a tracking number via email. Use it to follow your parcel online.

 

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❌ 6. I received a damaged or incorrect item—what should I do?

Please email help@carrieswinds.com within 48 hours of delivery with photos of the issue, and we’ll sort it out quickly.

 

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✉️ 7. How can I contact customer service?

You can reach us via:
📧 Email: help@carrieswinds.com
📞 Phone: +44 7447 204820
Or visit our Contact Us page.